policies + procedures

RESERVE IN ADVANCE

Our interactive class schedule allows you to book classes up to 7 days in advance. Reserving your bike or mat in advance is crucial as it guarantees your spot in class.  The weekly schedule goes live every Sunday at noon; you can book your classes for the week at that time

CHECK-IN PROCESS

Please arrive 15 minutes before class to check in, rent your spin shoes/mat and get ready for class

Check in at the front reception desk by initialing next to your name on the sign-in sheet - this confirms you came to class; failure to check-in could result in a no-show fee if we are not aware you are in attendance

You must sign-in AT LEAST 3 minutes prior to class or else your spot could be released.  If you are running late {will not be able to check-in 3 minutes before class} you must call the studio and we will hold your spot but please note that no one will be permitted late to any class

if you are new, you must arrive 15 minutes before class and will be guided through bike setup {for cycle classes} and given a tour of the studio to ensure you feel comfortable and ready for your workout

LATE ENTRY POLICY

No one may join a class 5 minutes after class has begun {no new members can enter after class has already started}. Please be on time and be respectful of the class mood set by the instructor. please understand that these policies are set forth to maintain a safe environment for you and for your fellow classmates

CLASS ETIQUETTE

Absolutely NO cell phones allowed during class; if you are on call please leave your phone at the reception desk and they will come get you if there is an emergency

Outside shoes are not allowed in any studio

Please do not bring any bags {or other belongings} into the studio as they can get in the way

Please do not talk once class starts; save your conversation for after class

We ride to the beat of the music, together, as a pack.  We welcome you to do your own thing if you’d like, but please choose a bike in the back

If you need to leave early, please exit out the back door and as quietly as possible

LATE CANCEL // NO SHOW POLICY

We require advance notice when making any kind of changes to your schedule. If you fail to cancel/reschedule a class before 6pm of the day PRIOR to the class or do not show to a class, you will be charged for that class.  You will not receive a refund or a class credit, unless you follow the proper cancellation procedure. There are no exceptions

If you need to cancel/reschedule please make the necessary changes online, in your account.  If that doesn’t work, please email info@compasscyclestudio.com or call the studio 585.270.5166

WAITLIST POLICY

If you are on the Waitlist, you will receive an email notifying you if a spot opens up.  You will have one hour to either confirm or reject the open spot; if you do not respond, the next guest on the list will receive the notification and have the opportunity to reserve the spot